Shipping policy
Where we ship
We post from Perth, Western Australia to Australia, New Zealand, Singapore and Hong Kong. More destinations are coming. We would rather open a country properly than quote a rate we cannot stand behind.
What postage costs
Postage is charged separately and is not built into the price of a card. The rate shown at checkout is calculated from your destination, the service you choose and the value of your order.
Every parcel we send is tracked and insured for the full value of the order. There is no untracked option at any price — a card worth keeping is worth a paper trail.
Within Australia:
- Tracked and insured, under $100 — $13.95
- Tracked and insured, $100 to $199.99 — $17.95
- Tracked and insured, $200 and above — free
- Express, under $100 — $18.95
- Express, $100 to $199.99 — $21.95
- Express, $200 to $299.99 — $24.95
- Express, $300 to $499.99 — $29.95
- Express, $500 and above — free
New Zealand:
- Tracked and insured, under $150 — $27.95
- Tracked and insured, $150 to $299.99 — $31.95
- Tracked and insured, $300 and above — free
Singapore and Hong Kong:
- Tracked and insured, under $150 — $30.95
- Tracked and insured, $150 to $299.99 — $34.95
- Tracked and insured, $300 and above — free
All figures are in Australian dollars. Express is an Australia Post domestic service and is offered on Australian addresses only.
Free postage
Free postage is not a code and not a promotion. It is built into the rates themselves, so it appears at checkout on its own once your order reaches the figure — there is nothing to enter and nothing to claim.
- Australia — free tracked and insured postage on orders of $200 or more, and free express on orders of $500 or more.
- New Zealand, Singapore and Hong Kong — free tracked and insured postage on orders of $300 or more.
How your cards are packed
Every card is sleeved and placed in a toploader before it goes anywhere. That is the part that protects the card, and it does not change with what you spend.
Every order then travels in a rigid mailer, built up to a box of the same standard where the order is large enough to need one. The packaging scales with the order; the care behind it does not.
Choosing your postage
Two services are offered.
Tracked and insured. A tracking number from our counter to your door, and cover for the full value of the order. Offered on every order, at every value, to every destination we post to.
Express. Tracked, insured, and prioritised through the Australia Post network. Australian addresses only.
Signature on delivery
Australian orders of $500 or more are signed for on delivery, as is every parcel to New Zealand, Singapore or Hong Kong of $300 or more.
Dispatch times
Orders are packed and lodged within three business days. You will receive a confirmation email and a tracking number for every order, without exception.
Delivery estimates
Australia 2–8 business days. New Zealand, Singapore and Hong Kong 6–15 business days. These are Australia Post estimates rather than guarantees, and international parcels can sit in customs for reasons outside anyone's control.
Customs and import duties
Buyers outside Australia are responsible for any customs charges, import duties or taxes applied by their own country. These are not included in what you pay us, and we cannot predict or refund them.
The United States and elsewhere
We are not posting to the United States at present. Recent changes require the sender to pay US import duty before the goods enter the country, and we would rather step back than quote a rate we cannot stand behind.
If you are outside the countries listed above and there is a card you want, write to enquiries@mementotradingco.com.au — we will tell you honestly whether we can get it to you, and let you know the moment your country opens.
Orders of $5,000 and above
Australia Post's Extra Cover tops out at $5,000, and so does our checkout. Orders at or above that figure are arranged individually — email enquiries@mementotradingco.com.au before ordering and we will put the right level of cover in place.
Delivery addresses
We post to the address given at checkout, so please check it carefully. If a parcel comes back to us because the address was wrong or went unclaimed, write to resolutions@mementotradingco.com.au and we will gladly send it out again once postage has been covered.