Refund policy

Buy from the photographs

Every card is photographed front and back before it is listed, and those photographs are the description. We are not professional graders and we do not pretend to be. Condition wording is our honest read, but the images are the record — please look closely and form your own view before you buy.

Change of mind

Because condition is shown rather than certified, we do not offer change-of-mind returns. If you are unsure about a card, ask us for more photographs before ordering. We would far rather answer three questions than process a return.

When something is wrong

If a card arrives damaged in transit, is not the card shown, or is materially different from the photographs, write to resolutions@mementotradingco.com.au within 14 days of delivery, with your order number and photographs of the card as it arrived. We will provide you with a full refund, or a replacement where an identical card is available — whichever suits you best — and we cover the return postage.

Authenticity

Every card we sell is guaranteed genuine. If a card is ever shown to be counterfeit, write to resolutions@mementotradingco.com.au and we will refund it in full including all postage, with no time limit at all.

Returning a card

Please write to resolutions@mementotradingco.com.au before sending anything back, so we know it is coming and can tell you where to send it. Cards must come back in the toploader and sleeve they arrived in, unaltered and ungraded. A card that has been submitted for grading, trimmed, cleaned or otherwise worked on cannot be returned.

Sealed and unopened items

Sealed or unpeeled items are sold as sealed. Once opened they cannot be returned, as the seal is the whole of what was purchased.

If a parcel goes missing

Every parcel we send is tracked and insured for the full value of the order, so there is always a record to follow and always something to claim. If your tracking stalls or your parcel does not arrive, write to resolutions@mementotradingco.com.au and we will trace it with Australia Post and put it right — a replacement where the card can be replaced, a full refund where it cannot. You are not left carrying a lost parcel.

Your rights under Australian law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including the right to a replacement or refund for a major failure.